Returns – Ofra Cosmetics

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FREQUENTLY ASKED QUESTIONS

BEAUTY BONUSES FAQS CONTACT US COUPONS FRAUD OFRA AFFILIATE PROGRAM ORDER PICKUP PRIVACY POLICY RETURNS SHIPPING TERMS OF SERVICE WEB ACCESSIBILITY STATEMENT POST MARKET COMPLIANCE

Returns

By placing an order on our site, you agree to the return policy below.

Returns or exchanges are accepted within 30 days of your delivery date. Sale items, limited edition drops, and special promos are final sale.

Return shipping is the customer's responsibility. We recommend using a prepaid, insured, and trackable method. Please send your return to the address below, ATTN: “Customer Service.” Be sure to include a note with your full name, order number, and whether you'd like a return or exchange. Shipping and handling charges from your original order are non-refundable.

Am I eligible for a full refund if I am dissatisfied with my products?

Yes. You can receive a refund or exchange within 30 days of the order date, excluding the original shipping charges. If your order included a Gift With Purchase (GWP) and you would like to return your order or any portion of the order that qualified you for the GWP, we ask that you return the GWP as well. If we do not receive the GWP with your return, we will deduct the cost of the GWP from your refund.

Are Shipping and Handling fees refundable?

No, we do not refund shipping and handling fees.

If I want to return or exchange my product(s), where do I mail it to?

Mail to:

OFRA Cosmetics

ATTN: Customer Service

2141 Blount Rd

Pompano Beach FL, 33069

Please leave us a note in your package with the full name under which you placed the order, the order number, and which product(s) you would like to return or exchange.

If you need more information, feel free to contact us:

Toll Free (877) 652-9888

Telephone (954) 978-6688

E-mail: support@ofracosmetics.com

Return Policy

Wrong shade? Not to your liking? Don't worry we will gladly issue a refund/exchange within 30 days of delivery date. Please return your items in the same condition that you received them, including their original packaging. To complete your return, we require a receipt or proof of purchase.

Return Shipping

Return shipping is the customer's responsibility. We recommend using a prepaid, insured, and trackable shipping method to ensure your package makes it back to us safely. OFRA is not responsible for lost or damaged return shipments.

Original shipping and handling charges are non-refundable.

Please send your return to the address listed below, with ATTN: “Customer Service.”

Inside your package, include a note with the following: Your full name, Your order number, Whether you're requesting a return or an exchange.

Final Sale Items (No Returns or Exchanges)

Non-Refundable Items Eligible for Store Credit

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your order included a Gift With Purchase (GWP) and you would like to return your order or any portion of the order that qualified you for the GWP, we ask that you return the GWP as well. If we do not receive the GWP with your return, we will deduct the cost of the GWP from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to be reflected in your account.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, please allow several days for processing and posting to your account. In the event the refund has not posted, contact your credit card company or bank for more information. If you've done all of this and you still have not received your refund yet, please contact us at support@ofracosmetics.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items are final sale and cannot be refunded.

Damaged Items

If your item arrives damaged, please email support@ofracosmetics.com with photos of the damaged item. We will send a replacement for the damaged item you received at no extra cost.

Lost Packages

If your order appears to be lost, we advise you to contact us within the first 30 days of placing your order. We will look into sending a replacement for your order after your package has shipped. We may require your replacement package to be sent with signature verification to ensure the package reaches you safely.

For domestic orders, we must wait 7 business days for the USPS standard delivery window to expire before we can deem your package as lost.

For international packages, we must wait 8 - 10 weeks for the tracking to expire before we can deem your package as lost. We can only issue a replacement after this time has passed, and we advise you to contact us in a timely manner.

Exchanges (if applicable)

You may exchange an item of the same value, for a different shade. We only allow even exchanges. Exchanges for products not of the same value will not be allowed.

Mail to:

OFRA Cosmetics

ATTN: Customer Service

2141 Blount Rd

Pompano Beach FL, 33069

Also, please be sure to put a note in the box with the full name you placed your order under, order number, and the shade you wish to exchange your item for.

Please note our customer service department only allows ONE exchange for a given order. Multiple exchanges for the same order will not be accepted.

Shipping

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If your refund is approved, you will be refunded the subtotal amount of your original order.

Customs fees may apply for international packages.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Freight Forwarding and Hotel Addresses

OFRA Cosmetics cannot be held responsible for any damaged or lost products transferred by freight forwarding companies or hotels. We will not replace broken or missing items, nor resend lost packages. We advise you to inquire about your lost package with your freight forwarding company or hotel.

Shipping

You can trust that your order will be quickly processed and safely delivered.

Due to the large volume of orders, please allow up to 7 business days for processing and updated tracking.

What shipping methods does OFRA Cosmetics offer?

Forgot your discount code at checkout? Email us.

We are more than happy to adjust the amount of your purchase. Please send us an email with your order number and discount code within 48 hours of placing your order.

Can I change my order once it's been placed?

Once an order has been placed, we are unable to make any changes to your order.

Can I ship to a freight forwarding company?

You can ship to a freight forwarding company as long as OFRA can ship to the address provided. Please note that in this situation OFRA Cosmetics is not responsible for any missing/lost or damaged packages.

International Shipping

What is the shipping time for Canada and UK?

Orders can take anywhere from 2 to 6 weeks. All customers will receive tracking info via email when the package has shipped.

What is the shipping time for international orders?

Due to shipping complications around the globe, international orders can take anywhere from 2 to 12 weeks. All customers will receive tracking info via email when the package has shipped.

Which international locations does OFRA Cosmetics ship to?

Please visit our store locator to check if OFRA is locally distributed in your area.

Who is responsible for International Fees?

The consumer is responsible for customs fees. Custom fees are based on the price of package content.

## Website Accessibility
 Statement

OFRA Cosmetics is committed to providing a fully accessible website experience on the OFRA Cosmetics website located at: https://www.ofracosmetics.com for all users of assistive technologies such as screen reading software, screen enlargement software and alternative keyboard input devices. This is an on-going process and OFRA Cosmetics is currently reviewing all website areas and is implementing the Web Content Accessibility Guidelines (WCAG) version 2.0/2.1, level AA standard on all page content and elements of the OFRA Cosmetics website. OFRA Cosmetics currently consults with an assistive technology vendor to periodically conduct testing of the OFRA Cosmetics website portal using assistive technologies in order to ensure full compliance to WCAG 2.0/2.1 Level AA. If any users of assistive technologies are experiencing any difficulties in using the website please do not hesitate to contact: OFRA Cosmetics at: 954-978-6688 or e-mail at: support@ofracosmetics.com.

Compliance status We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the website’s owner please use the following email graphics@ofracosmetics.com Screen-reader and keyboard navigation Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements: Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack. Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Disability profiles supported on our website Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations. Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others. Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily. ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily. Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it. Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Additional UI, design, and readability adjustments Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions. Content highlighting – users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly. Cognitive disorders – we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others. Additional functions – we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions. Assistive technology and browser compatibility We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users. Notes, comments, and feedback Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email graphics@ofracosmetics.com.

Terms of Service

OVERVIEW

This website is operated by Ofra Cosmetics. Throughout the site, the terms "we", "us" and "our" refer to Ofra Cosmetics. Ofra Cosmetics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ofra Cosmetics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ofra Cosmetics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2141 Blount Rd Pompano Beach Florida US 33069.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@ofracosmetics.com.

SECTION 21 - FRAUD PROTECTION PROGRAM

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service Department may send you an email requesting a copy of the credit card used and a copy of your government issued identification card. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

SECTION 22 - MOBILE TERMS OF SERVICE

Last updated: March 28, 2022

The OFRA Cosmetics mobile message service (the "Service") is operated by OFRA Cosmetics ("OFRA Cosmetics", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to OFRA Cosmetics's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of OFRA Cosmetics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with OFRA Cosmetics. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445900167 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other OFRA Cosmetics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18445900167 or email support@ofracosmetics.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Returns

By placing an order on our site, you agree to the return policy below.

Returns or exchanges are accepted within 30 days of your delivery date. Sale items, limited edition drops, and special promos are final sale.

Am I eligible for a full refund if I am dissatisfied with my products?

Are Shipping and Handling fees refundable?

No, we do not refund shipping and handling fees.

If I want to return or exchange my product(s), where do I mail it to?

Mail to:

OFRA Cosmetics

ATTN: Customer Service

2141 Blount Rd

Pompano Beach FL, 33069

If you need more information, feel free to contact us:

Toll Free (877) 652-9888

Telephone (954) 978-6688

E-mail: support@ofracosmetics.com

Return Policy

Return Shipping

Original shipping and handling charges are non-refundable.

Please send your return to the address listed below, with ATTN: “Customer Service.”

Inside your package, include a note with the following: Your full name, Your order number, Whether you're requesting a return or an exchange.

Final Sale Items (No Returns or Exchanges)

Non-Refundable Items Eligible for Store Credit

Refunds (if applicable)

Late or Missing Refunds (if applicable)

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items are final sale and cannot be refunded.

Damaged Items

Lost Packages

For domestic orders, we must wait 7 business days for the USPS standard delivery window to expire before we can deem your package as lost.

Exchanges (if applicable)

Mail to:

OFRA Cosmetics

ATTN: Customer Service

2141 Blount Rd

Pompano Beach FL, 33069

Also, please be sure to put a note in the box with the full name you placed your order under, order number, and the shade you wish to exchange your item for.

Please note our customer service department only allows ONE exchange for a given order. Multiple exchanges for the same order will not be accepted.

Shipping

Customs fees may apply for international packages.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Freight Forwarding and Hotel Addresses

Order Pickup

We are now offering a pickup option from our South Florida location. Most orders will be prepared and available within 24 hours with the exception of:

Our hours for pickup are between 10AM - 4PM, Monday through Friday. You will receive a notification via email when your order is ready for pickup. Please bring your order confirmation with you to pick up the order. We will hold orders for 5 business days. After 5 business days, we will automatically cancel and refund your order.

OFRA Affiliate Program: Let's talk business

Thank you for you interest in the OFRA Affiliate Tracking Program. We are excited that you want to share your love for OFRA Cosmetics with your followers. This program allows you to earn a commission on our products sold as you promote them. Through this program you will see each sale and commission earned. Join our program today to start seeing the commission you earn.

How to enroll

Download and email us a completed W-9

Before we can approve your application you must email a completed W-9 form to and send it to denise@ofracosmetics.com. The form can be downloaded from IRS.gov here.

Fill out the program application

Please completely fill out the form located here.

## The Team at OFRA Wants 
To Hear From You!

For the good, the bad, or the beautiful feel free to contact us via email at support@ofracosmetics.com. If you are contacting us regarding an order you have placed through our website, please have your order number available. All wholesale inquiries can also be made via email.

## Website Accessibility
 Statement

Fraud

WHY HAVEN'T I RECEIVED ANY SHIPMENT INFORMATION FOR MY ORDER?

Sometimes orders are flagged as fraudulent. In this case, please check your email and/or spam folder for an email from OFRA for further instruction. If after 3-5 business days of placing your order you have not received any communication from us, please email support@ofracosmetics.com with your order number so we can help.

WHY AM I BEING SENT AN EMAIL REQUESTING PERSONAL DOCUMENTS?

Oh No! Your order has been flagged for fraud. This is the best way for us to verify you in fact made this purchase. Please feel free to contact us.

I DO NOT FEEL COMFORTABLE SENDING THIS SENSITIVE INFORMATION. WHAT CAN I DO?

Our verification process only requires that we confirm that the name on your I.D. and credit card match, and that the last four digits of the credit card matches the one used for purchase. Please feel free to obscure all other sensitive information from your photo.

IS THERE ANOTHER WAY TO VERIFY MY PURCHASE IF I DO NOT WISH TO SEND THE REQUESTED DOCUMENTS?

You may send us a photo of your I.D. and a bank statement that shows your authorized purchase. Please make sure that we are able to see your name on the bank statement and the purchase made with OFRA Cosmetics.

WHAT IF THE ORDER WAS PURCHASED BY SOMEONE ELSE, BUT THE ORDER IS UNDER MY NAME?

That is not a problem. We will still need to view the information from the card holder of the purchase and know that they authorized you to use it.

WHAT IF I DO NOT WANT TO SEND THIS INFORMATION AT ALL?

If you still do not feel comfortable providing this information to us we would be happy to issue you a full refund. Please keep in mind all information sent to us is completely confidential and this verification process is made to protect you against fraud.

Post Market Compliance

POST-MARKET SURVEILLANCE & RECALL COMPLIANCE POLICY

Distributors and Resellers

PURPOSE

This notice outlines the post-market surveillance and recall responsibilities associated with the cosmetic products (“Products”) supplied under all Sales Orders.

By accepting the delivery of the Products under a Sales Order, the seller (Distributor and/or Reseller, as applicable) acknowledges receipt of this Post-Market Surveillance & Recall Compliance Notice with OFRA Cosmetics LLC (the “Manufacturer”) and agrees to comply with the responsibilities outlined herein, in accordance with ISO 22716 (Good Manufacturing Practices for Cosmetics) and the Modernization of Cosmetics Regulation Act of 2022 (MoCRA).

No further signatures are required; acceptance of the Sales Order implies acceptance of this Notice.

POST-MARKET SURVEILLANCE RESPONSIBILITIES

Adverse Event & Complaint Reporting

• The Distributor must have a system in place to monitor and record consumer complaints, including potential adverse events related to the Products.

• If the Distributor becomes aware of any serious adverse event, it must notify the Manufacturer as soon as possible, no later than 5 business days, providing all relevant details, so that the Manufacturer can investigate the complaint and comply with FDA and MoCRA requirements.

• The Distributor must retain complaints and adverse event records for at least six (6) years.

Product Monitoring & Compliance

• The Distributor shall ensure that Products are stored, handled, and distributed in compliance with ISO 22716 guidelines to maintain safety and integrity.

• If a regulatory authority requests information or conducts an inspection regarding the Products, the Distributor must notify the Manufacturer immediately.

REFERENCES

• ISO 22716 Section 14.3 Product Recall Procedures

CUSTOMER DISTRIBUTION RECORDS AND RECALL

Record-Keeping

4.1.1 The Distributor must document, retain, and provide all relevant customer distribution records to the Manufacturer and all recall-related actions, if any, for a minimum of six (6) years.

Recall Execution

4.2.1 If a recall is required due to safety concerns, regulatory non-compliance, or product defects, the Distributor must:

• Cease sales of affected Products immediately.

• Notify retailers and customers in the supply chain.

• Cooperate fully with the Manufacturer and regulatory authorities to execute the recall effectively.

The Manufacturer will provide recall instructions and report the recall to the FDA or relevant regulatory body, as required.

LIABILITY & INDEMNIFICATION

• The Manufacturer guarantees that the Products supplied under all Sales Orders comply with MoCRA and ISO 22716 at the time of shipment.

• The Distributor is responsible for ensuring Products are marketed and sold in accordance with local regulations.

• The Distributor shall indemnify the Manufacturer against any claims, penalties, or damages resulting from improper storage, handling, or marketing of the Products.

END OF DOCUMENT

REVISION HISTORY

Rev. 01

Effective Date: June 10, 2025

Description of Change: Initial Release

Originator: M Asprino

Release Authorization: C Leon

Coupons

We happily partner with these coupon/rebate sites:

Coupon Blender

Rakuten

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared:

  1. When you visit or make a purchase from ofracosmetics.com (the "Site")
  2. Through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our "Social Media Pages").
  3. Through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us.

Collectively, we refer to the websites, social media pages, and emails as the "Online Services" and, together with offline channels, the "Services." By using the Online Services and Services, you agree to the terms and conditions of this Privacy Statement.

Personal Information We Collect

Definitions:

"Personal Data" are data that identify you as an individual or relate to an identifiable individual. At touchpoints throughout your guest journey on our Online Services, we sometimes collect Personal Data including but not limited to (Name, gender, postal address, telephone number, email address, and birthday date).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, apple pay information, Amazon account, or other payment processor used), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may at times use the information provided to serve advertisements and retargeting ads via Google, Bing, Facebook, Instagram, or other search engine or social media platform.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@ofracosmetics.com or by mail using the details provided below:

Beauty Bonuses FAQs

WHAT ARE THE BENEFITS?

Benefits are free perks offered to members at different tiers. Visit the Beauty Bonuses Page for more details on the benefits.

HOW DO I EARN POINTS?

Entry-level Beautys earn 1 point per dollar spent and redemptions can be made right in checkout with as little as 100 points. The more you earn the better the perks get, earn bonuses on your birthday, account anniversary, and when you level up.

HOW DO I KNOW HOW MANY POINTS I HAVE? WHERE AM I ABLE TO REVIEW MY POINTS OR REWARDS?

You can see your available points and rewards at any time from the My Account section.

WHAT ARE THE BEAUTY BONUS TIERS?

- Spend: <$135 - Beauty Status - Spend: $135-$225 - Bae Status - Spend: >$225 - OG Status

HOW DO I REDEEM MY POINTS FOR PRODUCT REWARDS?

To redeem your rewards when checking out, simply proceed to checkout and the product rewards will appear when you have enough points to redeem. You can see your available points and rewards at any time from the My Account section.

WHAT WILL HAPPEN TO THE PREVIOUS BEAUTY POINTS I'VE RECEIVED BEFORE THE TRANSITION?

Any points you had prior to 10/1/22 will carry over and be available for redemption. If there are any issues with the points, feel free to email our support team at support@ofracosmetics.com and they will gladly assist you.

WHEN I EARN POINTS, CAN I REDEEM THEM IMMEDIATELY?

The points will be applied to your account when your order has been fulfilled by our team. This is usually 2-3 business days. Review points should be reflected on your account within 24-48 hours after they've been verified in our system.

WHEN I MAKE A PURCHASE AND PAY WITH AN OFRA GIFT CARD CAN I EARN POINTS FOR THAT PURCHASE?

No, unfortunately, gift card purchases will not earn points.

WHAT DO I DO IF I BELIEVE POINTS WERE NOT PROPERLY CREDITED TO MY ACCOUNT?

You may contact our support team at support@ofracosmetics.com, They will be more than happy to assist you.

CAN I REFER A FRIEND TO JOIN BEAUTY BONUSES?

Give your friends $20 off on their first order of $50 and get $20 (in points) for each successful referral. Refer your friends from the My Account section.

DO POINTS EXPIRE?

Your Beauty Bonus points expire one calendar year after you've earned them.

DOUBLE/TRIPLE EARNING EVENTS

During any multiplier events, points will multiply based on the base-level "Beauty" tier. For example, if you are OG level you will receive 1.5x + 1x points per dollar spent.

WILL I EARN POINTS FOR REVIEWING PRODUCTS?

Yes! All verified purchase reviews will earn 50 points. Look out for the leave a review email.

BONUS POINTS

Points bonuses do not multiply with tiers. Purchase must meet minimum requirements before tax and after discounts. Points apply after typical processing and fulfillment time. The bonus points earning rule is stackable, i.e. $100 of spend will earn 200 bonus points.

CAN I COMBINE POINTS AND DISCOUNTS?

Unless explicitly stated, discounts cannot be combined with Beauty Bonus points.

LOCATION

OFRA Cosmetics

Attn: Customer Service

2141 Blount Road

Pompano Beach, Florida, 33069 USA

CONTACT

Toll Free: (877) 652 - 9888

Telephone: (954) 978 - 6688

Fax: (954) 978 - 6688

Email: support@ofracosmetics.com

HOURS

Monday - Friday 9am - 5pm EST

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